The Urban Tea Merchant will do all we can to ensure that your order arrives in quality condition, satisfaction guaranteed! If for any reason you are dissatisfied with your purchases, please call 1-604-985-5844 or email within 15 days of delivery.


We only ship online orders within Canada and USA.  For all other areas, please call us at 1-604-985-5844.


We will make every effort to ensure that your order ships within 24 hours of ordering for all in stock items. Orders received after 5:00 pm (PST) will be processed the next business day (Monday through Friday, excluding statutory holidays, Christmas and Easter). The delivery date will depend on the shipping method chosen.


All orders are shipped from Vancouver, British Columbia, Canada.


Free Shipping

Enjoy free shipping to Canada for orders over $50 and to the US for orders over $100.


Regular Post

  • Fedex Ground, 4-5 Business Days Delivery


Express Post

  • Fedex 2Day , 2 Business Days Delivery 


Shipping Rates

All shipping charges are calculated in real-time during the check out process.



The Urban Tea Merchant is not responsible for the collection or payment of duties or taxes. The receiver is responsible for the payment of any duties or taxes issued by the destination country. This amount varies from country to country.