Return Policy
Customer satisfaction is very important to us – we want to make your online shopping experience as pleasant as possible. All merchandise is inspected prior to shipping. In the event that there is a problem upon receiving of any order, please contact us promptly to resolve the issue:
Email: support@urbantea.com
Telephone: +1-604-985-5844
Returns or exchanges must be authorized by The Urban Tea Merchant within 14 days of receiving your purchase. Original sales receipt is required for all returns and exchanges. Merchandise must be in original condition and packaging for a return. Refunds will be made in the original form of payment.
Customers are responsible for any shipping fees when returning item(s). Pending inspection of the returned product, The Urban Tea Merchant will issue a credit (minus original shipping and handling) to the original credit card used to purchase the product.
All merchandise reduced over 50% off is a final sale and is non-refundable or exchangeable. Your personal information is used strictly for transaction purposes and shipping coordination and is not shared with any third parties.
Please send any further inquiries to info@urbantea.com
Please address returns to:
The Urban Tea Merchant Ltd.
120 - 930 West 1st Street, North Vancouver
British Columbia V7P 3N4 Canada
PLEASE NOTE: We cannot accept freight collect shipments without prior authorization
Merchandise must be in the original condition and packaging for an exchange or refund.
Refunds will be made in the original form of payment. ID may be required.
Returns with a gift receipt will be refunded in the form of a The Urban Tea Merchant gift card.
All merchandise reduced over 50% off is a final sale.
We reserve the right to limit or deny returns, and to apply a restocking/handling charge on any cancelled order or merchandise returned within 14 calendar days of purchase.
Email: support@urbantea.com
Telephone: +1-604-985-5844
Returns or exchanges must be authorized by The Urban Tea Merchant within 14 days of receiving your purchase. Original sales receipt is required for all returns and exchanges. Merchandise must be in original condition and packaging for a return. Refunds will be made in the original form of payment.
Customers are responsible for any shipping fees when returning item(s). Pending inspection of the returned product, The Urban Tea Merchant will issue a credit (minus original shipping and handling) to the original credit card used to purchase the product.
All merchandise reduced over 50% off is a final sale and is non-refundable or exchangeable. Your personal information is used strictly for transaction purposes and shipping coordination and is not shared with any third parties.
Please send any further inquiries to info@urbantea.com
Please address returns to:
The Urban Tea Merchant Ltd.
120 - 930 West 1st Street, North Vancouver
British Columbia V7P 3N4 Canada
PLEASE NOTE: We cannot accept freight collect shipments without prior authorization
Store Return and Exchange Policy
Original sales receipt is required for all merchandise exchanges, refunds or price adjustments.Merchandise must be in the original condition and packaging for an exchange or refund.
Refunds will be made in the original form of payment. ID may be required.
Returns with a gift receipt will be refunded in the form of a The Urban Tea Merchant gift card.
All merchandise reduced over 50% off is a final sale.
We reserve the right to limit or deny returns, and to apply a restocking/handling charge on any cancelled order or merchandise returned within 14 calendar days of purchase.