Collecting Information About You

There may be times (such as when you purchase or order a product, or participate in contests, or promotions, etc.) when we will ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information. We may also maintain a record of your product purchases.

Whether or not to provide such information is completely your own choice.

But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications from us.

In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.


Using Information About You

We use the personal information you provide for internal purposes, such as confirming and tracking your order, The Urban Tea Merchant membership registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about The Urban Tea Merchant.

To serve you better, we may combine information you give us online, or in our stores. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.

Although unlikely, in certain instances we may disclose your personal information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to The Urban Tea Merchant or to others. We may also disclose your personal information when we believe the law requires it.


Editing, Updating, Correcting and Deleting Information About You

Please note that any requests to remove or update your personal information may take up to 15 business days to process.