Placing an order with The Urban Tea Merchant is easy. Here are the steps you need to follow to place an order:

1.     Find the Items You Want
2.     Add the Items to Your Shopping Cart
3.     Proceed to Checkout
4.     Sign In/Create a New Account
5.     Enter a Shipping Address
6.     Choose a Shipping Method
7.     Provide Payment Information and a Password
8.     Review and Submit Your Order   


1. Find the Items You Want 

First you will need to browse or search for the items you would like to order. Our store has three departments. Tea contains our complete line of TWG Tea loose leaf teas, tea tins, tea sachets, and tea gift packages. Tea Accessories contains all our products to make and serve tea. Tea Specialties is where you will find wonderful tea-infused products and gifts. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item, including various images, pricing and availability.

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2. Add the Items to Your Shopping Cart

If you want to order an item from our web store, click the "Add to Shopping Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking "View Cart" at the top of every page of our website.

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3. Proceed to Checkout

Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item right away, click the "remove" link next to the quantity. If you wish to order multiples of any product, you can increase the quantity here as well.

When you're ready to place an order for everything in your "Shopping Cart", click the "Checkout" button. You will be taken to the first page of the order form.

The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please contact us.

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4. Sign In

If you have previously registered on our website, enter your email address and password under "Returning Customers". If this is your first order, select "Register & Checkout".

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5. Enter your Billing & Shipping Information

Fill out each section of the form with your Contact Information, Billing Information, and Shipping Information. Required information is noted with a *. If your information is the same for each section, check the "same as above" check box at the top of each section. Take a moment to review what you have entered, and then select the "Create Account & Continue Checkout" button at the bottom of the page.

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6. Choose a Shipping Method

Consider how quickly you would like to receive your order, and choose a shipping method. If you would like to pickup your order at our Signature Store in Downtown Vancouver, select "In-Store Pickup".

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7. Provide Payment Information and a Password

Next, let us know how you would like to pay for your order. We accept Visa, MasterCard, Discover, and American Express. All orders must be prepaid. Enter the number without spaces or dashes.

Note: we do not accept cheques, postal orders, Eurocheques, cash in any currency or purchase orders.

Your credit card information will not be stored by our system. If you make future purchases, you will need to enter your credit card information again.

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8. Review and Submit Your Order

Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the "Place Order" button to submit your order. Be patient as your credit card information is authorized and do not click the "Place Order" button more than once. Once you place your order you will see the following message "Order Received. Thank you for your order". To view and/or print your receipt, click the link after "To view or print your receipt". This will open in a new window, so you may need to check your pop-up blockers to allow the new window to open.

You will also receive an order confirmation e-mail. We will send you another e-mail message at the time of shipment.

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